Planet Technologies offers a wide range of services for Service Providers. Each of these Services can be directly mapped into a Solution or Technology that Planet has already invested in and deployed with customers.
Our services:
- Quick Start Programs
- Ready To Deploy Solutions
- Architecture and Design Sessions (ADS)
- Software Development
- Migrations
- System Architecture and Deployment
- Software and Infrastructure Testing
- Software and Infrastructure Support
- Microsoft Solution Training
- Service and Support
- Incidental Support
Quick Start Programs
Planet’s Quick Starts are two to five day lab engagements which provide technical knowledge transfer, lab deployment, and access to high level consultants who design and deploy solutions on a consistent basis for enterprise customers worldwide.
They provide your organization a hands-on preview of the Microsoft prescriptive tools, utilities and architecture in the selected solution so you can quickly evaluate the cost and performance benefits to the gained. Quick Starts are provided at your place of business at your convenience.
Quick Starts are intended for those on your team who need to understand the technical details of the solution components. We recommend that you dedicate a minimum of one engineer to shadow the consultant through out the entire process to ensure a complete understanding of the solution from start to finish.
Available Quick Starts:
- Microsoft Active Directory
- Microsoft Automated Deployment Service
- Business Desktop Deployment
- Microsoft Hosted Messaging and Collaboration 4.0
- Microsoft Identity Integration Server
- Microsoft Provisioning System
- Microsoft Operations Manager
- Microsoft System Manager Server
- Windows Based Hosting
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Ready To Deploy Solutions
Planet’s Microsoft-based Ready To Deploy Solutions provide the rapid deployment of defined scope, market ready, fixed cost offerings. All Ready To Deploy Solutions include; installation and configuration of solution; Enhanced Automation Framework (EAF) a customer -ready provisioning and delegated administration control panel; knowledge transfer – one-on-one, hands-on training by our hosting experts to get your team up to speed on the solution; fixed time, fixed cost engagement model.
Ready To Deploy Solutions available:
- Hosted Messaging (Exchange)
- Hosted Messaging and Collaboration
- Hosted Messaging Consolidated Deployment
- Hosted CRM
- Hosted CRM with HMC
- Windows Web Hosting
- Enhanced Automation Framework (EAF) deployment
View the Ready To Deploy Solution Datasheet
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Architecture and Design Sessions (ADS)
Planet’s Architectural Design Sessions are one to five day engagements which provide technical and business knowledge transfer, hands-on labs, and access to high level consultants who design and deploy solutions on a consistent basis for enterprise customers worldwide. They provide your organization a hands-on preview of the Microsoft prescriptive tools, utilities and architecture in the selected solution. Solutions cover a variety of areas important to ISP and Hosters.
Available ADS Sessions:
- Hosted Exchange
- Mobile Messaging
- Windows Based Hosting
- Hosted Exchange Migration
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Software Development
Planet continues to deliver custom development solutions that help large organizations automate their business processes. Operations Support Services and Business Support Services (OSS/BSS) are the cornerstone of our development efforts. These solutions help companies to minimize support costs and streamline business processes.
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Migrations
Planet is a leader in Microsoft solution migrations for Service Providers around the world. Whether an organization requires the latest release of a Microsoft hosting solution or a migration for a non-Windows platform, we have the experience and expertise to deliver.
Migrations available include:
- Hosted Messaging and Exchange 2003, 2003.1 and HMC 3.0 to 3.5
- Windows-based Hosting
- Migration of internal hosted mail into a hosted platform
System Architecture and Deployment
The Planet System Architecture practice focuses on high volume hosting solutions and large enterprise deployments of Active Directory and Microsoft Exchange. Planet has been involved in the largest known Active Directory and Exchange deployments, many of them scaling into the millions of users.
Planet designs and deploys enterprises that encompass the entire scope of Microsoft offerings. These services include Microsoft Exchange, SharePoint, Moss 2007, Microsoft Operations Manager, Systems Management Server, Identity Integration Server, SQL Server and Project Server.
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Software and Infrastructure Testing
An independent look from an outside company can often expose critical design flaws in the network architecture. Planet’s Software and Infrastructure Testing Solutions assist companies like yours in providing “piece of mind” around your Microsoft custom application development and network designs.
Our top consultants are flown around the world to perform code reviews and Architectural Design Sessions. These programs result in an interactive gap analysis that provides a roadmap to helping you improve your operations.
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Software and Infrastructure Support
Planet supports customers onsite and remotely through Service and Support Engagements to support and configure your complex Microsoft business solutions. Our Service and Support programs can involve technologies such as Hosted Microsoft Exchange, Windows Web Hosting, Disaster Recovery and Security. Planet works with our customers to create programs that meet their Microsoft support requirements.
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Microsoft Solution Training
Planet develops solution specific content and leverages virtual server technology to provide solution deployment training for your organization. Your training will be delivered by a Planet Senior Consultant specializing in hosting technologies and will offer direct, hands-on expertise to all participants. Planet Hosted Solution Training programs are designed to provide solution specific knowledge and hands-on interaction in a time and cost-effective format.
Available Microsoft Solution Training:
- Hosted Messaging and Collaboration
- Windows Based Hosting
- Hosted Exchange Migrations
- MPS Developer Training
MPS and HMC 3.5 Boot Camps also available.
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Service and Support
Whether you need IT support on a daily basis or an experienced IT resource on an ad-hoc basis, Planet has a Service and Support solution to fit your business needs.
Planet Technologies offers the following Service and Support solutions:
- Annual Service Agreement
- Monthly Service Agreement
- Ad-hoc Services
- Managed Services
- Incidental Support
Incidental Support
For hosting customers who do not currently have a Microsoft Premier Support Services (PSS) agreement, Planet has introduced HMC Incidental Support. Delivered as part of Planet’s Service and Support Solutions portfolio, HMC Incidental Support is provided for those hosting customers who have an urgent environmental issue with no PSS in place. HMC Incidental Support is a fixed-cost block of time to be used for the resolution of a specific issue with a hoster’s HMC deployment. This can include consulting, administrative or engineering hours, depending on the issue.
